Questions Canadians Actually Ask Us
Every answer below was written by the same technicians who answer our WhatsApp line. No marketing hedging — if the answer is "no", it says no.
The answers below cover ordering, devices, bandwidth, billing and the one-device rule. If you are still deciding, the pricing page lists all five plans side by side, the channel list shows exactly which networks you get, and the IBO Player setup guide shows how long installation really takes.
TVStorm is delivered exclusively through the IBO Player application, which runs on Android phones, tablets and TV boxes, Amazon Fire TV Stick, Windows 10 and above, macOS, Debian and Ubuntu Linux, and natively on Samsung Tizen and LG webOS smart TVs. Our IBO Player setup guide walks through every platform screen by screen.
Tickets sent to our WhatsApp line or to support email are normally answered within 1 to 2 hours, and we aim for under 60 minutes. During Saturday evening hockey peaks the queue can stretch to about 3 hours, which is still far quicker than the two-day callback windows Canadian cable subscribers are used to.
A stable 30 to 50 Mbps connection is the sweet spot for 4K and FHD feeds. Below roughly 20 Mbps you will see stutter on the heaviest sports streams. Switching the same channel to its HD or SD variant inside IBO Player usually fixes it instantly.
We accept major credit and debit cards and PayPal at checkout. Canadian customers can also arrange Interac e-Transfer by writing to us on WhatsApp before ordering.
One. Your subscription may be installed on several devices, but only a single stream can play at any given moment. Households that want a second simultaneous screen simply order a second line — see the pricing page.
Start with the paid Try 1 Month plan at CA$10.99. It unlocks the entire catalogue — all 40,000+ channels and the full 54,000-title VOD shelf — with no reduced package and no hidden restrictions. If you like it, roll into a 6 or 12-month plan at a much lower monthly rate.
No. TVStorm travels entirely over your existing internet connection. There is nothing to bolt to the roof, no installer appointment and no rental hardware to return when you leave.
Yes. Every plan ships with a full electronic program guide. IBO Player pulls the guide straight from the playlist by default; if you prefer a third-party XMLTV source you can point the player at it in the playlist settings.
Our edge servers keep several parallel sources for each popular channel and hand your player the healthiest one. When a source degrades mid-match the switch happens server-side, so you see continuous video instead of the frozen frame that plagues cheap lines.
Yes. The line is tied to your credentials, not your postal code. Canadians working in Europe or the Gulf routinely watch TSN, RDS and ICI Télé from overseas with no extra configuration.
The stream simply stops and IBO Player shows an expired-line notice. Renew by ordering again from the checkout page or by messaging us on WhatsApp; we reactivate the same credentials so nothing has to be reinstalled.
Extensively. ICI Télé and its regional feeds, ICI RDI, TVA, TVA Sports, Noovo, RDS, RDS Info, Canal Vie, Canal D, Historia, Séries+, Télé-Québec, Unis TV, Yoopa, Zeste and the Super Écran movie block are all in the grid. See the channel list.
Neither. Every plan is a one-time purchase for a fixed number of months. Nothing renews on its own and no card is stored on our side.
Any time. Install IBO Player on the new screen and load the same line. Only remember that a single stream may play at once, so stop playback on the old device first.
It does, and no VPN is required. If you already run one, choose a Canadian exit node for the lowest latency to our North American edge servers.
Buy a credit pack, create lines from your own panel and set your own retail prices. Full margins, tiers and requirements are on the reseller page.
Still not answered?
Write to us on WhatsApp or use the contact form. A technician reads every message and typically replies within the hour. If your question is about installing the app, the IBO Player setup guide already covers every device screen by screen.
Have Questions? Talk to a Human.
If you are curious about a specific channel, unsure which device to use, or comparing TVStorm against another provider, just ask. A technician — not a chatbot — reads every message and answers thoroughly.
- Email[email protected]
- WhatsApp+15144477860
- HoursOpen 24 hours a day, 365 days a year
- Head officeCalgary, Alberta — serving every province and territory