Talk to a TVStorm Technician
There is no call centre script here. Messages land with the same small team that runs the servers, and the median first reply is under an hour — at 2 p.m. or 2 a.m.
Three ways to reach us
TVStorm supports subscribers in every Canadian province and territory. Our largest clusters are in Toronto, Montreal, Vancouver, Calgary, Edmonton, Ottawa, Winnipeg, Mississauga, Quebec City and Halifax, and we handle rural lines across northern Ontario, the Prairies and the interior of British Columbia every day. Support runs in English and French with the same queue and the same response target.
- Email[email protected]
- WhatsApp+15144477860
- HoursOpen 24 hours a day, 365 days a year
- Head officeCalgary, Alberta — serving every province and territory
Send us a message
Three ways to reach us
WhatsApp — fastest
Message +1 514 447 7860. Best for activation problems, renewals and anything urgent mid-match. Typical reply: 10 to 40 minutes.
Write to [email protected]. Best for longer questions, reseller enquiries and anything you want a written record of. Typical reply: under 2 hours.
This form
Fill in the form and we answer on WhatsApp — and you are redirected to WhatsApp so you can add anything urgent in the same breath.
Before you write
- Installing the app? The IBO Player setup guide answers most installation questions faster than we can type.
- Looking for a specific network? Check the channel list first, then ask us about anything you cannot find.
- Comparing plans or renewing? Prices and terms are on the pricing page; ordering takes a minute at checkout.
- Having a stream problem? Tell us the channel name, the device and your approximate internet speed — that trio lets us diagnose it in one reply instead of five.
Where we support
TVStorm supports subscribers in every Canadian province and territory. Our largest clusters are in Toronto, Montreal, Vancouver, Calgary, Edmonton, Ottawa, Winnipeg, Mississauga, Quebec City and Halifax, and we handle rural lines across northern Ontario, the Prairies and the interior of British Columbia every day. Support runs in English and French with the same queue and the same response target.
Head office: TVStorm Media Inc., 505 3 Street SW, Suite 1140, Calgary, AB T2P 3E6, Canada. Support is online 24 hours a day, 365 days a year.